Customer Service

• Ordering Info
• W9
• Purchase Orders
• Discounts
• Shipping
• Returns
• Tax
• Exam/Review Copies
• Distributors
• Permissions
• Privacy Policy

CONTACT

Office Hours are 9:00 a.m. - 5:00 p.m. (EST). For customer support, please call:

Phone:
(800) 453-7461 (Toll Free from US & Canada)

Fax (24/7):
(239) 631-2259

Online:

• Email orders@nprinc.com or scroll below for additional contact information
• Download our W9 Form

ORDERING INFO

Online:

• Orders from the United States and Canada may be placed on our secure website 24/7. International orders (with the exception of Canada) cannot be processed online and must be placed via phone order.
• Download our W9 form.
• Weight-based shipping is applied to online orders only. Phone, fax and purchase orders are charged a flat 10% of the order total.
• Accepted payment methods for online orders are Visa, Master Card, American Express and Discover. See below for information on purchasing with check or purchase order.
• To facilitate online checkout you may create a customer account, however you may also check out as guest.
• Schools and non-profit organizations can make tax-exempt purchases online using a school/company-issued credit card by creating a "Schools/Organizations" account. View more information on school/organization orders.

E-Mail/Fax/Mail Orders:

• Use our downloadable order form to place an order via email, fax or mail.
  • Email completed order form to orders@nprinc.com 
  • Fax completed order form to (239) 631-2259
• For international orders, please email orders@nprinc.com. International orders cannot be processed online, with the exception of orders from Canada.
• To inquire about the status of an order you have placed online, email orders@NPRInc.com or call us at (800) 453-7561 (emails and calls will be returned during business hours).

PURCHASE ORDERS

• Please fax purchase orders to (239) 631-2259, or scan and submit via email to orders@nprinc.com. Purchase orders are not accepted for online checkout. Purchase orders will be charged flat rate shipping and do not qualify for weight-based shipping. Flat rate for laminated guides only: 10% of order total. Flat rate for books or mixed orders: 20% of order total. 
• View/Print a copy of our W9 Form.

*Please be advised that purchase orders may require additional documentation (e.g., tax exemption certificate).

DISCOUNTS

Bulk discounts: We offer quantity discounts on all of our laminated guides according to following price scale:

• Buy 11 - 24 and get $2.00 off each guide (pay $10.95 each)
• Buy 25 - 499 and get $3.00 off each guide (pay $9.95 each)
• Buy 500 – 999 and get $3.45 off each guide (pay $9.50 each)
• Buy 1000 - 1499 and get $4.20 off each guide (pay $8.75 each)
• Buy 1500 or above and get $4.45 off each guide (pay $8.50 each)

Please note: Bulk discounts will automatically be calculated for when you enter a qualifying quantity of any single guide. If you wish to mix titles to meet the bulk discount criteria, you must place your order over the phone by calling (800) 453-7461.

Special Offers:

• Our email subscribers receive Special Offers that must be redeemed by entering the promo code on the offer email at checkout. Join our email list now!
• In addition, special limited-time deals and store coupons are periodically offered for promotional purposes and to reward loyal customers. Please look for promo codes on these offers and be sure to enter it when prompted at checkout.

SHIPPING

Orders are shipped via USPS or UPS. Precise processing and shipping time varies, but most orders are delivered in 7-10 days from date of purchase.*

Shipping for online orders is calculated using a single weight-based pricing scale for delivery to the continental United States. The approximate weight of your order is calculated based on the number and type of of items you purchase. There is a minimum shipping cost of $5. 

You are able to generate a shipping quote in your shopping cart prior to checkout. Shipping starts at $5.

We also ship to AK, HI, and Canada. View our AK and HI shipping rates. View our Canada shipping rates.

Shipping on phone, fax, and purchase orders is 10% of the order total for laminated guides and 20% of the order total for books and mixed orders.

For international orders, please email orders@nprinc.com for pricing and to place your order.

RETURNS

National Professional Resources (NPR, Inc.) appreciates and values your patronage and is committed to full customer satisfaction with our products and service. To ensure this, the following guidelines for returns are provided:

• Returns made within 30 days of Invoice date are eligible for full refund or credit, less shipping and handling when:
  • Item/s are in original and salable condition
  • Items are shipped back using a traceable method
  • Copy of the original invoice or packing slip accompanies the return.
  • Customer assumes cost for return shipment
• Returns after 30 days of the invoice date will be granted store credit, less a restocking fee of 18%.
• If for any reason an item(s) has to be returned due to National Professional Resources' error or product defect, please call customer service at (800) 453-7461 or email orders@nprinc.com for a return label and replacement, or for a credit.

TAX

National Professional Resources is required by law to charge sales tax on orders from customers in New York and Florida, according to jurisdictional tax rates.

K-12 schools, accredited higher educational institutions, and non-profit organizations can make tax-exempt online purchases* using a school/organization-issued credit card (billing address is the school/organization) by creating a "Schools/Organizations" account.

*Please note you will be required to provide your school’s tax-exempt certificate. For details, please visit the Create an Account Page (link).

EXAM/REVIEW COPIES

• College/university professors interested in receiving review copies of eligible proprietary products may do by submitting the request form on our Colleges/Universities page. Terms and conditions apply. 
• Media and other organizations: To inquire about review copies, please call (239) 631-2253 or email media@nprinc.com.

DISTRIBUTORS

If you are interested in distributing our products, please call (800) 453-7461 or email distribution@nprinc.com. 

PERMISSIONS

Duplication and/or Distribution: To request permission to duplicate, distribute or post online any of the copyrighted material our website or any of our publications (outside of personal, non-commercial use), please send an email to permissions@nprinc.com or call us at (800) 453-7461. Email requests should include the following information:

• Your name, the name of your organization, and your title/position (if applicable)
• The exact materials you are seeking permission to use and the manner and purpose for which you seek to use this material. If you are seeking permission to duplicate, please provide estimate number of copies.
• If you are seeking to post material online, please provide the URL of the site to which you intend to post the material, as well as the section/page if possible.
• Your phone number and best email address for reaching you.

PROPOSALS

Proposal Submission: If you are an education profession and/or author interested in publishing with National Professional Resources, please review our Proposal Requirements. Submit proposals/direct questions to proposals@nprinc.com